Returns & Exchanges
At White Mountain Shoes, we want you to be completely satisfied with your purchase. If you are not happy with your order, we accept returns of unworn merchandise within 30 days of the delivery date.
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to locate your purchase and select the items you wish to send back.
Print Your Label
Follow the prompts to generate a prepaid shipping label and a return packing slip, which will be sent directly to your registered email address.
Package Your Shoes
Place the unworn footwear back in its original shoebox and secure it inside a sturdy shipping carton, ensuring the packing slip is included inside.
Drop Off and Track
Affix the prepaid label to the outside of the box and drop it off at any authorized carrier location, keeping your tracking receipt for your records.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing